Users of MRX Solutions are now able to make and track insurance claims directly within our software, for all Telus eClaims-enabled insurers.

OfficeMaster also:

  • Automatically splits the patient and insurer portion based on the insurer’s explanation of benefits response
  • Auto-fills your patient claim information for submissions
  • Stores the complete history of your eClaims transactions and explanations of benefits, patients profiles and insurance information
  • Reporting tools to view volume of monthly paid, pending, and rejected claims.

Benefits of eClaims:

  • Reduces your patients out-of-pocket costs
  • Eliminates the hassle of claim submission for your patients
  • Reduces your credit card fees as patients only pay their deductible

Cost:

  • Under 150 claim submissions per month via the OfficeMaster integration are free
  • After that we’ll follow a tiered price structure where you pay based on the volume of claim submissions you do per month as a clinic.

HOW TO GET STARTED?

We’ve successfully completed a trial phase of the eClaims integration with a few clients and are now ready to release it to all the remaining clients.

Please refer to the steps below to get yourselves setup:

  1. If you are not currently registered with TELUS Health and you want to bill eClaims through our software please follow the link to register first: https://www.telushealth.co/eclaims/

Please note that registration process could take up to 3 weeks to be processed. After registration is approved, please complete the next step below as well.

  1. If you are already registered with TELUS Health and want to get started on submitting eClaims through our software:

– please email TELUS Health Support at tier2servicedesk@telus.com and request the “Provider Spreadsheet for Software Vendor”. This spreadsheet contains all identifiers necessary to submit claims through our software.

– also clearly state which clinic you are contacting them from.

Please note that the reception of this spreadsheet can take up to 2 business days. After this delay, a follow-up can be done via phone at 1-866-240-7492.

  1. Once we have all the proper documentation from you, we’ll schedule a time to update your OfficeMaster, customize everything and train staff on the submission process.
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